This page documents our ResearchOps and serves as a guide for researchers to get started with user research.
ResearchOps helps to make research more relatable and aims to encourage cross-functional team participation in understanding users. As a result, research is more accessible to everyone in the company. It also helps maintain one source of truth for research and encourages self-service.
💪 Empower research, not restrict
The ResearchOps is not here to restrict how your research, it is a guide to help you get into researching as fast as possible at StashAway. As long as your research serves its purpose, go ahead with it. Even better, share your research methodology and resource here.
👨🔬 For the researchers, by the researchers
No one in the product team is the sole owner of the Research Ops, anyone in the team can edit and include their piece. So if you've something that you would like to add or change, go ahead and share it! Make sure to share with the team what changes you've made to ensure everyone is aligned.
💗 Evolve as we scale
At StashAway, we like to design, iterate, test, and get things out early instead of building things in a black box. This principle can be applied to almost everything we do. As we use our ResearchOps, it will evolve and expand as our needs shift.
<aside> 👥 Participant Management — The processes and guidelines for finding, recruiting, screening, scheduling and compensating research study participants.
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<aside> ⚖️ Governance — The overall governance for the research, participant communication, and privacy.
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<aside> 💡 Insights Management — Collecting, synthesizing, and ensuring that data is findable, accessible, and reusable to others on the UX team and beyond.
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